FluentCloud

FluentStream and Our Company Culture

Fri, 21 Oct 2011 15:39:07 -0600

Check out our new blog about our company culture and how we foster creativity. As always, we would love to hear your thoughts and opinions! Tell us about your company culture.

emergentfutures: How the Millennial Generation Uses Mobile...

Thu, 20 Oct 2011 14:29:11 -0600

emergentfutures:

How the Millennial Generation Uses Mobile [INFOGRAPHIC]

Millennials — that is, American consumers between ages 18 and 34 — are a mobile generation

Full Story:Mashable

We’ve got the pink ribbon up for Breast Cancer Awareness!...

Thu, 20 Oct 2011 12:58:05 -0600

We’ve got the pink ribbon up for Breast Cancer Awareness!

Using FluentCloud from a Sales Perspective

Fri, 30 Sep 2011 12:34:59 -0600

At FluentStream, we like teamwork. Recently, our very own Sales Executive, Josh Ellis, wrote a blog describing how he uses FluentCloud.

“I am in sales so obviously I spend a large majority of my day on the phone. I would like to share a few quick reasons why the FluentCloud platform makes my job easier, resulting in a larger pipeline and better close ratio. When pitching a hosted VoIP solution to a potential prospect, the last thing I need is poor call quality, dropped calls, or echoing and lag in the call. To date, I have yet to experience any issues on my calls. Frequently, I am asked from the other party if I am using our system because they are impressed with the clarity of the call. It can make for a quick closing of the deal if I am speaking with someone who has call quality issues with a competitor of ours.

Internally we use Sugar as our CRM (customer relationship management) tool. Not only am I able to click-to-call through Sugar, but incoming calls will tag the caller ID, match it up with the account in Sugar, and create a screen pop. This saves me time when outbound dialing, and allows for more effective inbound calls when I can see the record of who is calling. Call records are automatically created in Sugar and notes can be added to the record as well. This functionality can be added to various CRMs, web-browsers, and email clients.

Another feature that helps me out daily is our call reporting capabilities. With the possibility of creating reports over 50 metrics deep, I can more effectively manage other sales individuals in the organization by viewing number of calls, time on the call, and various other reports. Call recording is also another available feature. Anyone in sales knows that listening to yourself on a call is one of the best ways to improve your craft. Out of the box, all calls are recorded, easily accessed, easily transferred and playable through our web portal.

Working in sales can grant me some freedom out of the office when traveling, meeting with clients, and occasionally working from home. I run a softphone on my laptop that allows me to make calls via a computer phone and a USB headset from anywhere I have internet connectivity. No matter where I am at in the country, I am connected to the phone solution and can extension dial other employees, receive routed calls from the auto attendant, and check voicemail. Our Find Me/Follow Me feature is enabled to forward out calls to my cell phone if I am not available at my desk phone. My cell phone will display our FluentCloud caller ID letting me know it is a business call. It could be a new hot lead or a new customer ready to sign up, so I certainly do not want to miss these calls.”

We’d love to hear about how you would use FluentCloud and what features are the most important to you. Check out our website to learn more.

thenextweb: Irvine, CA-based startup Drumbi is today launching...

Tue, 13 Sep 2011 15:00:52 -0600

thenextweb:

Irvine, CA-based startup Drumbi is today launching its new iPhone and Android app that wants to revolutionize the phone call. With Drumbi you’re now able to specify the topic of a phone call, as well as the location from which you’re calling before you place it. You can also designate the urgency of your call, so that when the recipient answers they’re well aware of the context and other relevant information you would have had to explain anyway. (via Drumbi: Reinventing phone calls by giving them a subject line - TNW Apps)

Some photos from our Employee Fun Day at the Boondocks in...

Wed, 07 Sep 2011 14:52:04 -0600

Some photos from our Employee Fun Day at the Boondocks in Northglenn,CO last week. We believe that encouraging our employees to have days like this builds teamwork and a friendlier work environment.

"A successful business isn’t the product or service it sells, its supply chain or its corporate..."

Fri, 02 Sep 2011 16:14:55 -0600

“A successful business isn’t the product or service it sells, its supply chain or its corporate culture: It is a group of people bound together by a common purpose and vision.”

- Richard Branson on the Power of Your People | Entrepreneur.com (via mediafuturist)

The Value of Cloud Communications

Tue, 30 Aug 2011 16:37:06 -0600

Recently, the United States experienced earthquakes in the East Coast and the Midwest. Then there was Hurricane Irene, which made its way up the East Coast over the weekend. When disasters strike, usually one of the first things most people want to do is contact friends and family. This can create chaos in terms of call capacity. When call volumes are higher than usual, people can have trouble connecting to whom they’re calling on the other end.

Traditional phone systems can not typically handle these types of call volumes, but cloud-based communications systems can. Even call centers, with large volume calls, have made the switch to cloud-based phone systems. But, call capacity isn’t the only thing attractive about a cloud-based phone system. There are a lot more advanced features that come with such a system. These features coupled with an advanced phone system provide the best disaster recovery and business continuity in the industry.

Customers will never hear a busy signal and will be able to leave voicemails. On the other hand, you, as a business owner can have your calls routed to your personal cell phone or any other device. This means no more missed calls. And as a business, these benefits can draw the line between losing customers and keeping customers loyal.

mothernaturenetwork: Could your shoes power your...

Mon, 29 Aug 2011 15:20:42 -0600

mothernaturenetwork:

Could your shoes power your cellphone?
‘Reverse electrowetting’ could harvest enough energy from your walk to charge your phone or laptop.

oatmeal: A piece missing from Apple

Mon, 29 Aug 2011 15:19:52 -0600

oatmeal:

A piece missing from Apple

discoverynews: Track Hurricane Irene Up the East Coast in Real...

Fri, 26 Aug 2011 16:22:36 -0600

discoverynews:

Track Hurricane Irene Up the East Coast in Real Time

How text messaging as we know it will die in 3-5 years - TNW Social Media

Tue, 16 Aug 2011 13:22:05 -0600

How text messaging as we know it will die in 3-5 years - TNW Social Media:

Very interesting read!

A really cool infographic on the rise of mobility in the...

Tue, 16 Aug 2011 13:17:51 -0600

A really cool infographic on the rise of mobility in the workforce today. 3 out of 5 workers say they don’t need to be in the office anymore to be productive.

alexismarie: this is entertaining.

Fri, 12 Aug 2011 14:06:02 -0600

alexismarie:

this is entertaining.

futuramb: The same company behind the technology that allows...

Mon, 08 Aug 2011 13:40:56 -0600

futuramb:

The same company behind the technology that allows bank customers to deposit checks by camera phone is entering the healthcare business.

Mitek Systems, Del Mar, Calif., is now offering its mobile imaging technology through an API so smartphone app developers can automate paper-based processes. Obviously, healthcare has many such processes.

The new Mitek Mobile Imaging Cloud, which runs on the Amazon Cloud, captures images through smartphone cameras, extracts data from each image, populates forms and forwards the information to appropriate channels. Suitable healthcare documents might include paper prescriptions, physician superbills, insurance forms and patient history forms, according to DeBello, because they represent such tedious processes.
(via How camera phones can automate healthcare | mobihealthnews) Interesting that smartphones might be able to shield patients and health care personel from paperwork and administration. This is however an example of how innovative technologies are being used to decrease the negative effect of an already broken system. The important roles of smart phones when it comes to health care will rather be that of support for personal, distributed and mobile health care outside hospitals and traditional health care processes. People will instead use smartphones for connecting with each other and discuss treatments and sharing knowledge. The smart phones will also be vehicles for numerous apps and personal medical equipment that people will buy and use without contacting any doctor or hospital. Medical personal will most likely use smart phones to connect directly to each other in order to solve problems and bypass more and more of the administrative burden which is today hindering much of the medical work.

Looks like Google Chrome is the fastest web browser in the...

Mon, 08 Aug 2011 13:37:05 -0600

Looks like Google Chrome is the fastest web browser in the “real world.” Check out the article on TechCrunch here.

Colorado is Entrepreneurial by Nature

Thu, 04 Aug 2011 14:22:56 -0600

You may have recently noticed the “Colorado Entrepreneurial by Nature” logo in the footer section of our website. As a company that is situated in the heart of downtown Denver, we’re very proud to display this logo. Colorado is home to some of the most innovative, entrepreneurial companies in the nation. We also have a booming business district, which only continues to grow.

Entrepreneurship has been the buzzword in the business community. In Denver, we have educational centers like the Bard Center for Entrepreneurship and work spaces that foster entrepreneurial creativity such as Green Spaces. At the FluentStream Technologies offices, our workspace is a place that not only fosters entrepreneurship, but all the things that go along with that: education, innovation, and growth.

We’re always interested in learning about other entrepreneurial companies in the area. Feel free to leave us comments about your company, your thoughts on innovation and entrepreneurship, and the direction that you feel that the Colorado business community is going in.

We thought Google’s Email Intervention was clever!

Mon, 01 Aug 2011 14:22:49 -0600

We thought Google’s Email Intervention was clever!

thenextweb: (via Apple University: How will Apple succeed post...

Mon, 18 Jul 2011 19:09:56 -0600

thenextweb:

(via Apple University: How will Apple succeed post Steve Jobs? [Infographic] - Shareables)

thenextweb: (via How mobile phones are becoming the new credit...

Fri, 08 Jul 2011 12:52:40 -0600

thenextweb:

(via How mobile phones are becoming the new credit card [Infographic])