At FluentStream, we like teamwork. Recently, our very own Sales Executive, Josh Ellis, wrote a blog describing how he uses FluentCloud.
“I am in sales so obviously I spend a large majority of my day on the phone. I would like to share a few quick reasons why the FluentCloud platform makes my job easier, resulting in a larger pipeline and better close ratio. When pitching a hosted VoIP solution to a potential prospect, the last thing I need is poor call quality, dropped calls, or echoing and lag in the call. To date, I have yet to experience any issues on my calls. Frequently, I am asked from the other party if I am using our system because they are impressed with the clarity of the call. It can make for a quick closing of the deal if I am speaking with someone who has call quality issues with a competitor of ours.
Internally we use Sugar as our CRM (customer relationship management) tool. Not only am I able to click-to-call through Sugar, but incoming calls will tag the caller ID, match it up with the account in Sugar, and create a screen pop. This saves me time when outbound dialing, and allows for more effective inbound calls when I can see the record of who is calling. Call records are automatically created in Sugar and notes can be added to the record as well. This functionality can be added to various CRMs, web-browsers, and email clients.
Another feature that helps me out daily is our call reporting capabilities. With the possibility of creating reports over 50 metrics deep, I can more effectively manage other sales individuals in the organization by viewing number of calls, time on the call, and various other reports. Call recording is also another available feature. Anyone in sales knows that listening to yourself on a call is one of the best ways to improve your craft. Out of the box, all calls are recorded, easily accessed, easily transferred and playable through our web portal.
Working in sales can grant me some freedom out of the office when traveling, meeting with clients, and occasionally working from home. I run a softphone on my laptop that allows me to make calls via a computer phone and a USB headset from anywhere I have internet connectivity. No matter where I am at in the country, I am connected to the phone solution and can extension dial other employees, receive routed calls from the auto attendant, and check voicemail. Our Find Me/Follow Me feature is enabled to forward out calls to my cell phone if I am not available at my desk phone. My cell phone will display our FluentCloud caller ID letting me know it is a business call. It could be a new hot lead or a new customer ready to sign up, so I certainly do not want to miss these calls.”
We’d love to hear about how you would use FluentCloud and what features are the most important to you. Check out our website to learn more.